Projects
Our projects are as varied and unique as you are.
Tpas is here to help you meet the challenges you are facing, understand what you need to achieve and how you can get there.We offer a range of expert, outcome based consultancy.
From setting up scrutiny panels to full involvement framework reviews. From independent tenant advice to mediation, Tpas has the expertise to help you achieve your organisations objectives.
Explore some of our current and past projects
Showing 11 to 15 of 33 articles.
Complex Complaints Investigation
Friday 1st of May 2020
Our client was a council that had a tenant who had made a number of complaints about services received, and remained dissatisfied with the outcomes from the internal complaints processes.
Developing a Merger Customer Involvement Framework
Friday 1st of May 2020
Tpas were asked to facilitate a series of sessions designed to bring the two groups of involved residents from each organisation together.
Implementing a resident governance structure
Friday 1st of May 2020
Tpas were appointed to help the organisations residents have a greater say in how the housing association operates by developing a new residents body to work in partnership with the landlord, strengthening the voice of tenants and offering greater influence over the Association’s business and service provision.
Developing a tenant engagement strategy
Friday 1st of May 2020
Tpas were asked to submit an expression of interest to the housing association to develop a 3 year tenant engagement strategy to create strong communication links between the organisation and its tenants to enhance the customer service experience.
One Manchester: Grey Mare Lane Estate ITA
Friday 6th of September 2019
Tpas are a provider of independent and impartial advice for tenants. We are supporting  the community in Grey Mare Lane estate, Beswick during the proposed regeneration of this area.